1. General Refund Terms
At OCEANBOUND, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, please review our refund policy below.
2. Eligibility for Refund
Refund requests must be made within 30 days of the purchase date. The item must be unused and in the same condition that you received it, with the original packaging intact.
3. Process for Refund
To initiate a refund, please contact our customer service team at [email protected] with your order number and a brief description of the issue.
4. Refund Approval
Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
6. Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.